Reference

What You Agree To When You Open an Account

These terms set out the rules that apply when you use sultan win — including how your account works, what we expect from you, and what you can expect from us.

Account holder rulesDANA, OVO, GoPay wallet useAccess subject to local lawAccount suspension conditionsHow to contact us

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How to Reach Us About These Terms

If something in these terms is unclear, or if you have a question about how a specific rule applies to your account, our support team is available to help. You can reach us through live chat directly from your account dashboard, or send a message via email if your question needs a written record. For wallet-related questions — including DANA, OVO, or GoPay transaction queries — our team can pull the transaction reference and walk you through what happened. Players in Batam and other parts of Indonesia can contact us in English, and we aim to respond to all account and policy queries within a reasonable time.

Rules That Apply to Your Account and Wallet

sultan win Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sultan win, you confirm that you meet the eligibility requirements for your region and that the information you submit is accurate. You are responsible for keeping your login details private — if you share your credentials with anyone else, any

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activity on your account is still considered yours. Wallet transactions processed through DANA, OVO, or GoPay are linked to the account that initiated them; we cannot reverse a completed transfer once it has cleared on your side. You may hold one active account only — duplicate
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accounts may be closed without prior notice, and any balance associated with them is subject to review. We reserve the right to suspend or close an account if we identify misuse, fraudulent activity, or a breach of these terms. If your account is suspended, you can
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reach our support team through live chat or email to request a review. These terms apply where access is permitted under local law, and sultan win does not extend service to regions where doing so would conflict with applicable regulations. We update these terms when our
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policies change, and we will notify you through your registered contact before material changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Account Security, Data and Your Rights

Your account data is stored securely and used only for the purposes outlined in these terms — running your account, processing wallet transactions, and communicating with you about your activity. We do not sell your personal information to third parties. If you want to know what data we hold on your account, or if you want to request a correction, you can do so through our support team. We will respond to data requests within a reasonable timeframe and confirm the outcome in writing.

Data Use We use your account data only to operate your account, process DANA, OVO, and GoPay transactions, and send you relevant account communications.

Account Security Your login is protected by OTP verification on each new device. We recommend you never share your password or OTP code with anyone, including our support team.

Data Access Request You can request a copy of the data held on your account at any time by contacting support via live chat or email. We handle all requests promptly.

Terms Updates When these terms change in a material way, we notify you through your registered email or account notification before the new version takes effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, our support team can give you a specific answer through live chat.

Yes. When you open an account, you accept these terms in full. They apply to all account activity, including wallet transactions via DANA, OVO, and GoPay, and all games on the platform.

No. Each person may hold one active account only. If we identify duplicate accounts linked to the same identity, we may close the extras and review any associated balance per our policy.

We will notify you through your registered contact. You can then reach our support team via live chat or email to request a review. Wallet balances are held during the review period.

Contact us through live chat or email and ask for a data access request. We will confirm what information we hold and deliver it in writing within a reasonable timeframe.

Yes. When we make material changes, we send a notification to your registered email or account inbox before the new version takes effect, so you have time to review the update.

Access depends on local law and is available only where local law permits. If the platform is not accessible in your region, it means service is not currently extended there.

What You Agree To When You Open an Account

How to Reach Us About These Terms

Account Security, Data and Your Rights

Common Questions About These Terms

01 Do these terms apply to everyone who opens an account?

02 Can I hold more than one account?

03 What happens if my account is suspended?

04 How do I request access to the data sultan win holds on me?

05 Will I be told when these terms change?

06 Is access to sultan win available everywhere in Indonesia?

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